Enterprise-grade IT, without the enterprise
Managed support, security and compliance, cloud and backup, and the onsite projects nobody else wants to own — delivered by an engineer who spent two decades doing this for Microsoft, Cisco, and Wells Fargo.
What we cover
Four areas, quoted to your environment rather than sold as a package you have to fit.
Managed IT & Helpdesk
Most small-business IT problems are not emergencies — they are the slow accumulation of unpatched machines, expired licenses, and nobody owning the answer. We take that ownership: your endpoints, servers, network, and Microsoft 365 tenant monitored and maintained, with a real engineer on the other end when something does break.
Explore Managed IT & HelpdeskCybersecurity & Compliance
Small businesses get breached through unremarkable doors: a reused password, a mailbox with no multi-factor, a server three months behind on patches. We close those doors, then document that they are closed — which is what auditors, insurers, and enterprise customers are really asking you to prove.
Explore Cybersecurity & ComplianceCloud & Backup
Two questions reveal most infrastructure problems: when did you last restore from backup, and who understands your cloud bill? We handle migrations, run your Azure or AWS tenancy, and maintain backup and recovery that has been proven by restoring, not by a green tick in a dashboard.
Explore Cloud & BackupProjects & Workplace Technology
Some IT work is not a monthly service — it is an office move, an acquisition, a conference room that has to work for a board meeting on Thursday. This is the work where inexperience is most expensive, and where two decades of enterprise field engineering matters most. We scope it, schedule it, and show up.
Explore Projects & Workplace TechCoverage: Support runs during business hours. Emergencies outside them are covered too, billed at a premium rate that is agreed before we start — never a surprise line on your invoice.
Enterprise engineering, at small business scale
Most managed service providers grow out of a computer repair shop. This one grew out of two decades running Tier 2 and Tier 3 infrastructure for companies whose outages made the news.
Two decades in enterprise IT
Tier 2 and Tier 3 systems engineering for Microsoft, Cisco, and Wells Fargo, plus OneDigital, Karuna Therapeutics, Imagine Pediatrics, and UKG.
MCSE · MCP · AWS Certified Cloud Practitioner · Fortinet NSE1/NSE2
Microsoft, Amazon, and Fortinet credentials earned in engineering roles, not collected as reseller badges.
The stack you already run
Entra ID, Intune, Okta, Tanium, CrowdStrike, Microsoft 365, and AWS, across Windows, macOS, and Linux fleets.
7,000+ field cases closed
Dispatched nationally through OnForce as founder of Geeks On Demand, featured on Charlotte's Channel 11 news.
Insured, licensed, and accountable
Licensed in Lowell, MA
Licensed by the City of Lowell, Massachusetts, and permitted to operate as a software company.
General Liability
$1,000,000 per occurrence and $2,000,000 aggregate in commercial general liability coverage.
Professional Liability (E&O)
$250,000 in errors & omissions coverage standing behind every engagement we take on.
Certificate of Insurance available on request.
How engagements start
Scope drives price, so we look before we quote.
Step 1
Assessment
We document what you actually have — devices, servers, tenant, network, licenses, and backups — and hand you a written picture of the risks. No obligation attached.
Step 2
Proposal
A scoped proposal based on what we found, not a package you have to fit into. You see exactly what is covered and what is not before anything is signed.
Step 3
Onboarding
Agents deployed, backups verified, documentation written, and gaps closed in risk order. You get the documentation too — it is your environment.
Common questions
- What does an engagement cost?
- It depends on how many people and devices you have, what you already run, and what you need covered — so we quote after an assessment rather than publishing a rate card. The assessment tells you what you are actually buying before you commit to anything.
- What area do you cover?
- We are based in Lowell, Massachusetts, and cover the Merrimack Valley and Greater Boston for onsite and field work. Remote support and managed services reach further; project work has taken us well beyond New England.
- What hours is support available?
- Standard support runs during business hours. Emergencies outside those hours are covered as well, billed at a premium rate agreed with you in advance rather than discovered on an invoice.
- Are you a reseller or do you do the work yourselves?
- We do the work. We hold reseller relationships where it benefits you on licensing, but the engineering is ours — the same background that ran Tier 2 and Tier 3 infrastructure for Microsoft, Cisco, and Wells Fargo.
- Do we have to move our hosting or domains to you?
- No. We happen to also run domains, hosting, and business email, which is convenient if you want one vendor and one invoice. It is not a condition of managed services, and we will support what you already have.
Request an assessment
Tell us roughly what you run. We will come back within one business day to arrange a look at your environment.